The Brain Injury Rehabilitation Unit complies with the Department of Health and the Liverpool Hospital Complaints Policies and Procedures. Significant complaints are documented and kept in a secure place in the offices of the Hospital's General Manager.
If you meet any difficulties with our service, please let us know. It is best to talk about problems when they are small, rather than let them become major issues. Many problems can be resolved this way.
You may choose to talk to another staff member of the Unit (for example, the Unit Director) about your concerns. Or, if you want to talk to an independent person, you can contact Liverpool Hospital's Patient Liaison Officer, who will look into the issue for you. Very serious matters can be referred to the New South Wales Health Care Complaints Commission.
A pamphlet is available in the Unit which goes into more detail about your options if you have a complaint.
Last modified: Thursday, 20 April 2006