Consumer Rights and Responsibilities

Complaints

A complaint can be made directly to any member of staff or by phoning/writing to the General Manager's Unit. Forms are available in all wards and units upon which you can record your complaints. All complaints will be investigated fairly and you will be informed of the progress with the investigation and the result upon completion. We assure you that making a complaint will have no adverse affect on services provided to you. Complaints or enquiries should be addressed to: The General Manager Macarthur Health Service Campbelltown Hospital P.O. Box 149 Campbelltown NSW 2560 Telephone: 4634 3855 during business hours Fax: 4634 3850 Email: MHS.Feedback@swsahs.nsw.gov.au You can also contact the NSW Health Care Complaints Commission to lodge a complaint The address is: Health Care Complaints Commission Locked Mail Bag 961 NORTH SYDNEY 2059 The Health Care Complaints Commission Patient Support Officer can support you with making a complaint. This officer can be contacted by telephone on (02) 9828 5710.